Service-Commodity Goods Continuum

Business services are a recognisable subset of Economic services, and share their characteristics. The essential difference is that Business are concerned about the building of Service Systems in order to deliver value to their customers and to act in the roles of Service Provider and Service Consumer.

Convoluted Donut #1300-C & 1300C-OV

Service Specification

Most products fall between these two extremes. For example, a restaurant provides a physical good, but also provides services in the form of ambience, the setting and clearing of the table, etc.

Foam Donut Cushion #1300V & 1300-OV

Economic Services

And although some utilities actually deliver physical goods — like water utilities which actually deliver water — utilities are usually treated as services.

Foam Ortho Wedge #0903 Light blue color

Service Specification

Most products fall between these two extremes. For example, a restaurant provides a physical good, but also provides services in the form of ambience, the setting and clearing of the table, etc.

Foam Ortho Wedge #0903

Economic Services

And although some utilities actually deliver physical goods — like water utilities which actually deliver water — utilities are usually treated as services.